Official logos of the 'Home Office' and publisher 'TSO' (The Stationery Office)

Accessibility Statement

This accessibility statement applies to https://www.officiallifeintheuk.co.uk/, the domain used to sell official Life in the UK publications and eLearning. The website is run by The Stationery Office (TSO) on behalf of the Home Office.

Using the website

We want as many people as possible to be able to use this website. We’ve summarized the main points below.

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

How accessible this website is

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We know that some parts of the website aren’t fully accessible:

  • The payment page is not optimised for accessibility

We are working to resolve these issues and will have released them to the website when they are complete.

What to do if you can’t access parts of this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us.

How we tested this website

This website has been tested using manual and automated accessibility tests. Both types of testing are run against the W3C WAI Web Content Accessibility Guidelines version 2.1. Test failures are reported to our development team and the issues are worked through on a priority basis.

We carry out manual testing by selecting a representative sample of web pages (typically between 10 and 20 pages) and check that they are compliant with the guidelines. Our testers use the WAVE Chrome browser extension, which applies a range of checks to the web page under test. Our testers also manually navigate around the pages and check that content is presented in a logical order. The last manual test took place on 18 September 2020.

We arranged for Sitemorse to conduct an automated scan of the website, focussing on the top-level pages. This allowed us to identify the most common breaches of the guidelines and prioritise our corrective actions. This website was last tested on 10 August 2020.

Technical information about this website’s accessibility

TSO is committed to making the Official Life in the UK website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Payment page

  • The payment page is not optimised for accessibility
  • interactive buttons not in keyboard tabbing order
  • interactive components not keyboard usable
  • no keyboard focus indicator
  • tables used for layout

What we’re doing to improve accessibility

This statement was prepared on 23 September 2020. And will be reviewed every 6 months.

We are working to resolve all identified accessibility issues which are within our control and will release them as soon as solutions are available.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).