TSO

Help

Product support

Online Learning Module

For detailed support with online e-Learning, please login to your subscription and visit the 'Help' link inside the application.

PDF downloads

The PDF is protected by Digital Rights Management (DRM) and can only be opened with Adobe Digital Editions.

Frequently Asked Questions

Is my computer/device compatible? Adobe Digital Editions

Please see the below chart to confirm whether your device is compatible with this software platform or click here for a list of hardware compatible with Adobe Digital Editions .

Devices and Platforms Compatible with Adobe Digital Editions?
Windows
Windows
Yes
Apple i operating System
Apple iPhone/ iPad
Yes*
Apple Macintosh
Apple Macintosh
Yes
Android
Android
Yes*
Blackberry
Blackberry
No
Kindle No
Kobo Yes
Nook Yes


*iOS (iPhone/iPad) and Android smartphone users can transfer DRM-protected PDFs using Bluefire Reader.

Bluefire Logo

Install Bluefire Reader to Sync your device with Adobe Digital Editions.

TSO recommends the Bluefire Reader but as this is third party software we will not be held liable for any technical issues.

For instructions on how to sync your eReader with Adobe Digital Editions please visit the Adobe Digital Editions Help Page .

Can I buy a PDF for someone else?

If you purchase a PDF on behalf of a third party then you will need to supply the intended user with full details of the software required for download and url links for the PDF.

To forward an unopened link to another person by email, right-click on the link and either select 'copy shortcut', or view the properties and copy the 'Address/URL', then paste it into an email for the intended user.

What if I am unable to download?

If you experience any problem with your download then please contact our esupport team; they will work with you to resolve supply of your order.

Are there restrictions for copying or printing?

PDFs are encrypted and will not allow copying, cutting or pasting. Unless otherwise stated the file may only be printed once. Some PDFs contain pages in landscape and portrait. To ensure these print correctly check that 'Auto-rotate and Centre' (if available) is selected on the 'Page Handling' options of your printer settings.

Can I access my PDF on more than one device?

Adobe Digital Editions can be Authorised six times by a single Adobe ID. It is therefore possible to open a protected PDF on up to six different devices by Authorising the software on each device with the same Adobe ID:

  • Install Adobe Digital Editions and Authorise the software by creating an Adobe Account (an Adobe ID)
  • Download your PDF
  • Back-up the PDF to a storage device or system
  • Install Adobe Digital Editions on your new hardware system and Authorise the software with your unique Adobe ID
  • You will now be able to open your back-up PDF on your new hardware

If you decline signing up for an Adobe ID then your TSO PDFs will belong to the computer and not a named user account/Adobe ID.

You can De-Authorise and Re-Authorise Adobe Digital Editions with the shortcut: (Ctrl-Shift-D for Windows / Cmd-Shift-D for Macs) this allows you to change the ID associated with the software. Please note: De-Authorising and Re-Authorising your software will use one of your six available Authorisation privileges.

What is "URLLink.acsm" ?

If you have clicked your download and received the above file, this means your PC has not associated the new Digital software required to receive the document.

Open your Adobe Digital Editions then click on the file 'URLLink.acsm' and drag-and-drop this into the open software window. Your PDF should begin downloading after a few moments.

Who is the 'eBook Vendor'?

The eBook Vendor is Adobe. To Authorise your copy of Adobe Digital Editions simply set the eBook Vendor to 'Adobe ID' and follow the on-screen instructions.

Customer support

Call: +44 (0)333 202 5070

08:00 to 18:00 (GMT) Monday - Friday

Email: esupport@wlt.com